Find out what coupons are, where they can be found, how to redeem them, and more.

What is a Coupon, and where can they be found?

Within a channel, the term coupon refers to a benefit which can be redeemed via the app or at a point of sale. As with vouchers that were traditionally given away in the press or delivered by mail, coupons confer benefits such as discounts and free products. There are sections within each channel to show the coupons available. Alternatively, users can access a list of all the coupons available to them by visiting the main screen and tapping the ‘Rewards’ button.

How can I redeem a coupon?

When you wish to take advantage of a particular offer, view details by tapping the coupon that’s of interest. On the details page, you will see a button which invites you to redeem the coupon in one of a number of ways (see below). Once you’ve pressed the button, a confirmation message will appear.

What are the various coupon types?

Coupons are divided into 4 types, based on the various ways in which they can be redeemed:

  1. QR code
  2. Click to redeem
  3. Auto-activate
  4. Time-based (self-destruct)

Description of each type

QR code

QR codes are unique, and they appear on your screen when you click ‘Show Code’. When you arrive at the point of sale with your phone and present the code visually (store, service centre, restaurant, etc) it can be scanned and thus redeemed. A confirmation message will be sent to you when the code is activated, but you may not receive this immediately if there is no active connection to the internet. Channel owners are also free to display codes physically at points of sale. In this event, you can scan these on site to achieve the same result. To accomplish this, open the scanner via the code icon in the top right-hand corner of the screen, then choose either the camera icon or the button to scan the code. A message will appear in your feed to let you know that you’ve activated the code and received the benefit involved.

Click to redeem

For this type of coupon, there’s no need to visit a partner at their point of sale. These coupons are redeemed online at the press of a button, and so an active internet connection is required. Once you’ve activated a coupon in this way, a message will appear in your feed to confirm that you’ve received the benefit involved.


Some coupons are activated automatically once certain criteria have been met. Activation might occur when a certain number of points has been reached, when you visit a particular location, at a certain time, or when other requirements have been met. These coupons have no activation button. Check the coupon description to learn about the requirements for activation, or ask the channel owner.


For this type of coupon, you should visit the point of sale and show your screen to an employee. When you’re in the company of a sales representative,  tap the Show Now button and a three-minute window will commence in which the coupon can be redeemed. An internet connection is required, and you should not click Show Now until you’re ready.

Why are some coupons not available?

Some coupons can have requirements to be activated. Requirements can include having enough points, time, location, etc. Check coupon description to find requirements or ask the channel owner.

How do I scan a coupon code?

To scan a coupon code simply tap on the QR code in the top right corner of the main screen, and then tap on scan QR code button in the top right corner.


I have redeemed coupon by mistake

I have redeemed coupon by mistake, can I undo this?

Unfortunately, once you redeem a coupon, it cannot be undone. Contact the issuer of the coupon (channel owner) to try and receive the resolution.